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Backstage Terms & Conditions

If you have any questions regarding these terms and conditions please contact our customer services team via email at

1. Contracting party
1.1  Your subscription contract will be fulfilled by Planet Rock Limited ("Planet Rock”), a company registered in England and Wales under registered number 05946157 and whose registered office is at 1 Lincoln Court, Lincoln Road, Peterborough, PE1 2RF.

2. Subscription contract
2.1  When you subscribe online, or you fax, post, email or telephone us with details of your subscription, you are making an offer to take out a subscription which, if accepted by us in writing to you, will result in a binding contract (see clause 2.3 below).

2.2 When placing your subscription online, your credit/debit card will be debited when you click "Submit". Although you will either see an online confirmation page or receive an email acknowledging that your order has been received successfully and is being processed, the contract between us is not formed at this point.
2.3  A legally binding contract is formed on the date we send you written confirmation of your order via email or by post.  We will not be responsible if you fail to receive the written confirmation because you have supplied us with an incorrect email or postal address or if your payment cannot be processed.

2.4 Upon receiving written confirmation of your subscription order, we agree to deliver to you a subscription through the website and grant you access to with a username and password for the period of subscription.

3. Right to refuse orders
3.1 We reserve the right not to accept or process your subscription order for any reason. All orders are subject to validation checks and authorisation by your payment card issuer.

3.2 We reserve the right not to fulfil, and to cancel, orders if we are unable to obtain payment authorisation from the issuer of your payment card or cheque, or in the event of errors or mistake in advertised prices or your application.

4. Cancellation & refund policy
4.1 If you wish to cancel your subscription at any time provided after the first 12 months, take no action and your subscription will not be automatically renewed.

4.2 We will then cancel your subscription agreement, and terminate your online access immediately.

5. Delivery of Emails and Contents
5.1 We will deliver the emails and contents to the address you supply to us when you place your subscription.

5.2 You agree that we will not be responsible for failure to deliver content if you have supplied us with an incorrect email address.

5.3 We reserve the right to dispose of incorrectly addressed emails and their contents without an obligation to refund you or any other person if you have contacted us and despite our efforts to contact you we do not receive the correct address details.

6. Delay in delivery and non-delivery 
6.1 We will not be liable to you for any delay in delivery or non-delivery of emails and/or content in the following circumstances:

• where the issuer of your payment card or cheque refuses to authorise payment to us;
• where such delay or failure is due to circumstances beyond our control or the control of our sub–contractors and agents, including but not restricted to war, acts of terrorism, electricity power failure, utilities failure, failure of telecommunications links, failure of transport infrastructure, fire, flood, excessive snow fall, government act, act of God, legislative constraints, strikes, labour disputes or malicious damage involving employees.

7. Subscription offers & gifts
7.1 From time to time we will run subscription offers.  These offers may be available to new subscribers only and this will be stated clearly on the offer. 

7.2 If an offer is available, customers must clearly state/quote the Priority Code at the time of ordering to be eligible for the offer or gift.

7.3 Gifts are subject to availability and strictly limited to a first come first serve basis.
7.4 Where the offer has a closing date, we will not accept orders for this offer after the stated date.

8. Terms of Use of
8.1 You are permitted to download, print, store temporarily, retrieve and display Planet Rock VIP information on a computer screen, print a maximum of 2 individual pages on paper, or  take a maximum of 2 photocopies and store such pages in electronic form on disk (but not on any server or other storage device connected to the network) for your personal use or for internal business use within your organisation.

8.2 You are not permitted (except where we have given you express permission to do so by Planet Rock):

8.2.1 to adapt, modify, copy, reproduce, distribute, republish, disassemble, decompile, reverse engineer, create derivative works from, download, post, broadcast, transmit or re-transmit in any other way any Planet Rock VIP Information; or

8.2.2 transfer, temporarily or permanently, any rights or obligations under this agreement.

8.3 Your username and password are granted to you solely and you agree not to pass or transfer it to any third party.

8.4 You acknowledge and agree that we and our licensors own all intellectual property rights in, the articles and all information accessed thereon. Except as expressly stated in this agreement, this agreement does not grant you any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trade marks (whether registered or unregistered), or any other rights or licences in respect of the services, trademarks, information or articles appearing on

9. Liability
9.1 Our liability to you in the event of emails and/or contents being lost in despatch shall be limited to replacement of the missing subject matters if notified within 2 months of date of issuing.

9.2 We will not be liable for any claims, losses, including but not limited to direct, indirect, special, economic and consequential loss or damage (including but not limited to loss of profits, loss of revenue or loss of goodwill), whether in contract, negligence or other tortuous action arising out of or in connection with the subscription.

9.3 To the extent permitted by law we exclude all other liability to you. Our exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence or that of any of our employees or agents.

9.4 These Terms and Conditions do not and shall not affect your statutory rights as a consumer.

9.5 We reserve the right to change these Terms and Conditions at any time by posting changes online or in our publication. It is your responsibility to refer to these terms and conditions on accessing the online site or the print publication.
10. IP Addresses and Cookies
10.1 We may collect information about your computer, when given consent, where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
10.2 For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer or other internet-enabled device. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us to estimate our audience size and usage pattern; to store information about your preferences, and so allow us to customise our site according to your individual interests; to recognise you when you return to our site.
10.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
10.4 Please note that our advertisers may also use cookies, over which we have no control

11. Data Protection and Privacy policy
11.1 For information about how we use and treat your personal information please refer to

12. Governing law and jurisdiction
12.1 These terms and conditions are governed and shall be interpreted by the laws of the United Kingdom and the parties agree to the exclusive jurisdiction of the UK Courts.