Planet Rock expands on Digital Radio: retune info
Planet Rock has expanded to more areas of the UK on DAB digital radio, so we may now be available in your area!
We've expanded our coverage area in South West England, South Wales, East Anglia, Kent and North East Scotland. If you can already pick us up on DAB radio, there's nothing to do, but if you live in one of these areas and want to listen to Planet Rock on digital radio, you'll need to retune your radio to get us. We're already broadcasting, so you'll be able to hear us straight away.
The first thing to do is check your post-code at GetDigitalRadio.com to see which stations you can receive in your area.
If it says you should be able to hear us, here's what to do:
- Most DAB radios will either have an 'Auto-Scan' or 'Auto-Tune' button, which you press (often you need to hold down the button for several seconds) and then wait a few moments whilst the radio updates its list of stations.
- If you can't find a dedicated button like that on your set, chances are there will be an option in the menu of the radio - if you need some pointers you can find help right here.
If Planet Rock is not listed as being available at your address, don't worry - it's easy to listen to us in other ways! With our free app you can listen wherever you are: mobile, PC or tablet, Apple or Android, get it from your operator's App Store.
If you have an Amazon Echo or other smart speaker, then you can listen to Planet Rock on your device - ask it to "play Planet Rock".
We're also available online and via internet-enabled radios, as well as on Digital TV on Sky channel 0110, Virgin Media channel 924 and Freesat 730.
If you need any more information, please read the FAQ below. If you have any further questions, you can get in touch with us using the form underneath. There are also some more detailed retuning instructions, including manufacturer links, at the bottom of this page.
Q: How do I retune my digital radio?
A: On most sets, retuning is very simple. Some simply have a retune button, whilst others have a menu button which will lead to a retune option. You can find more detailed advice for retuning different digital radio models right here. Please note, you need to ensure you're doing a full retune rather than just a quick retune or rescan.
If your radio is an older model it may be using the default frequency range for DAB from 1999, which didn’t include the frequency for the new multiplex (and some others around the country). If this is the case, when you press the auto tune button it will ask you to choose "UK" or "Rest of World". If you choose the latter, it will scan all frequencies, including the new ones currently in use.
You can also find more detailed retuning help at the bottom of this page.
Q: I've retuned and I still can't receive Planet Rock. Is it still available in my area?
A: We would recommend checking if you can receive Planet Rock on Digital Radio in your area using the postcode checker at getdigitalradio.com.
Q: Is digital radio the only way I can listen to Planet Rock?
A: No - you can also listen to Planet Rock on digital TV, online and with our free mobile apps for iOS and Android devices. You can also listen on smart speakers such as the Amazon Echo and similar devices.
Q: Do I need to retune or change anything to continue listening to Planet Rock on digital TV, online, or mobile?
A: No - these services remain unaffected. Only digital radios sets will need to be retuned.
Q: Which transmitter sites are part of this expansion?
A: The following places are where extra transmitters are being used in addition to the areas we were previously broadcasting to:
Stoke Holy Cross MD - NORFOLK
Hastings - EAST SUSSEX
Puttocks Hill - SUFFOLK/BURY
Caradon Hill - CORNWALL/WEST DEVON
Redmoss MF - ABERDEEN
St Thomas Exeter - DEVON
Eglwysilan Rhonnda Cynon Taff - SOUTH WALES
Plymton - PLYMOUTH
Redruth - CORNWALL
Colchester Depot - ESSEX
Beacon Hill (North) - TORBAY/DEVON
The Wreken - SHROPSHIRE
Naish Hill MF - SWINDON
Daventry - NORTHAMPTONSHIRE
Ridge Hill - HEREFORDSHIRE
Mendlesham SC - SUFFOLK
Bluebell Hill - KENT
Wye (Ashford) - EAST KENT
Bincombe Hill - DORSET/DORCHESTER
If you have any further questions, you can get in touch using the form below:
For all DAB digital radios at your home or in your car, refer to the instructions for your particular product on how you retune, delete old station labels/names and reset your Presets. When you retune your radio and new stations are found the station counter on the right hand side of the display will increase and new stations will be added to the list. This should only take a couple of minutes and then you can simply scroll through the display to find the stations available to you.
Most digital radios can be re-tuned using the following simple instructions:
Press the Auto-Tune or Auto-Scan button on your digital radio.
If there is no Auto-Tune or Auto-Scan button, press the Menu button and go through the options until you find Auto-Tune or Auto-Scan. Select this option.
If these options do not work, or the new stations cannot be found, a further action known as a Full-Scan may be required. Either press and hold down the Auto-Tune or Auto-Scan button until a Full-Scan begins, or press the Menu button and go through the options until you find Full-Scan or similar. Select this option.
If none of the above actions work, then you should consult the product handbook or speak to the radio manufacturer directly. Please see links to some of the radio manufacturers' customer support websites and telephone numbers below.
Resetting the radio
A Reset option is usually provided to enable you to reset your digital radio. Performing a retune process as described above will usually solve most DAB tuning problems but you may need to use the Reset option if you move house or want to restore your radio’s default values from options you have changed.
Please note that resetting your digital radio removes all Presets, stored stations and favourite station settings and resets all options to defaults. Some radios keep old or defunct station labels in the station list followed by a "?", and a Reset will clear these from the station list. To perform a Reset please follow the instructions below:
Press and hold the Select or the Info button on your radio until the display shows System Reset or Factory Reset.
Press and hold the Menu button for three seconds. Push the Tune button within 3 seconds to confirm the Reset.
Press the Menu button and select System Reset or Factory Reset.
For more information, you should contact your manufacturer or refer to the instruction booklet.
Restoring your presets
Resetting your radio (as above) may result in your radio losing its Presets. If you want to restore your Presets, please follow the instructions below:
1. Select your favourite digital radio station on the station list.
2. Hold down the suitable Preset button for 5 seconds.
3. Release Preset button.
Contact your radio manufacturer
For further retuning or resetting instructions for your digital radio, please contact the manufacturers via the numbers below or click on the manufacturers in bold to be referred to their sites:
Aves Digital 0190 831 9718
Bose 0808 1688 582
Bush 0345 604 0105
John Lewis 0345 604 9049
JVC 0345 310 8000
LG 0344 847 5454
Logik, Goji and Sandstrom 0344 561 1234
Panasonic 0344 844 3899
Philips 020 7949 0241
Polaroid 0843 504 7224
Pure 01923 277477
Roberts Radio 03330 142505
Roth Audio 01753 682782
Ruark Audio 01702 601410
Sharp 0845 880 0512
Sony 0207 365 2810
Tivoli Audio 0800-0470487
VQ 0333 1234 601
If you have any further questions on retuning or about digital radio in general, you can also contact Digital Radio UK here.